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Accreon’s Interoperability Expertise Helps Leading Long Term Care, Cloud-Based EHR Grow

Published July 31, 2019.

Executive Summary

Interoperability is a core challenge throughout the healthcare industry, and a leading vendor in this market sought a solution to achieve an integrated view of patient data across multiple systems.  With the help of Accreon, this organization unified its data ⁠— creating a single, integrated view of patients information such as weight, vitals, laboratory and radiology results ⁠— and is now leveraging the Accreon Health Cloud for care coordination and administrative systems.

The Problem

One of the country’s top electronic healthcare record (EHR) vendors for long-term care (LTC) providers has a continued goal to break down data silos across its customers’ facilities, which range from larger skilled nursing and senior living locations to small, independent home care organizations.

Since its inception, the business has come to command more than 60% of the U.S. long-term and post-acute care (LTPAC) market, but this health technology provider still faced a common issue in the healthcare industry: interoperability.  Specifically, the business needed a partner such as Accreon to build its application programming interfaces (APIs) to facilitate continued interoperability across its skilled nursing and assisted living facilities. The organization wanted to first streamline pharmacy OE (Order Entry) to help them continue to improve clinical decision-making across different locations, ultimately providing a single view of important patient-related information.

The Solution

Building on a relationship that began in 2009, the cloud-based EHR provider turned to Accreon, a technology and managed services company that specializes in the health, public sector, and commercial markets, to address its interoperability and technical services needs across its targeted nursing and assisted living facilities. The healthcare IT vendor chose Accreon to spearhead this effort thanks to the company’s expertise in the following areas:

  • Broad experience in integration and integration platforms
  • Previous support for laboratory and radiology projects
  • Health Information Exchange (HIE) integration

The Results

The EHR provider could finally bring together disparate data from various systems into a single view to improve clinical decision-making across customers’ skilled nursing and assisted living facilities.  Accreon designed, built, and deployed a solution that created a single, integrated view of patients information such as weight, vitals, lab, and radiology results.

By partnering with Accreon, this client was able to focus on its core business, leverage integration expertise to expand its market presence, and assert its leadership in connecting LTPAC and senior nursing facilities to acute care.

Continued Relationship

The relationship between this cloud-based EHR provider and Accreon has continued.  Accreon is currently assisting this client with maximizing the use of an identity and access management system across LTC facilities through the Accreon Health Cloud.  This project involves pre-built interfaces and a fully managed integration that will streamline user account provisioning (UAP) workflows, improve system access efficiency, and employee productivity.

These capabilities are especially crucial in an industry that experiences high turnover rates, which often leads to health providers relying heavily on contractors and staffing agencies to handle key functions internally.  By enhancing its identity and access management system with the aid of Accreon, the cloud-based EHR’s clients can not only streamline their user accounts, but also leverage single sign-on functionality for added efficiency.

Accreon is also helping this client have direct integration between acute care and LTPAC data, a capability currently absent throughout hospitals.  This partnership will deliver interoperability between hospitals and health systems that will facilitate coordinated care across these facilities.

Whether you’re the leading cloud-based EHR vendor in the United States, or a smaller health technology provider looking to grow its customer base, interoperability challenges are rampant across the entire healthcare industry.  Accreon is different than traditional technology and services providers, which often only offer the platform to support integration but not the experienced services to perform the work.  With the Accreon Health Cloud, your company can take advantage of a fully managed platform backed by the services and expertise needed to streamline workflows, avoid time-consuming processes, and close data-related gaps stemming from interoperability complications. 

Contact us today to get started with your own interoperability initiative.